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Shipping

Please allow 1-2 weeks for shipping. For customers living in the United States, your order will be sent via USPS First Class Mail which takes 2-6 business days to deliver. For customers outside the United States, your order will be sent via USPS First Class International mail, and the delivery time will vary dependent upon your country's customs times.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ourpetcard.com and send your item to: PO Box 7756 Cumberland, RI 02864. You will be responsible for paying for your own shipping costs for returning your item.