Help Center

Frequently Asked Questions

Shipping & Delivery

Do you ship worldwide?

Shipping cost to the US?

What is the shipping cost worldwide?

Delivery Times

Who pays the customs duties & taxes?

Payment information

What payment methods do you accept?

Is my payment secure?


Where is my order?

Why doesn't my free item(s) show on checkout and shipping confirmation pages?

Can I add/remove/change items from an existing order?

What is your email for support?

Can I change my shipping address on an existing order?

Where is my order?


How do I return my items(s)?

What is the return and exchange policy?