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Yes! We want to make sure every pet in the world is taken care of.

Due to shortage of labor, your shipment may be delayed.

Shipping cost (can be slightly higher on larger orders):

Keychain - $1.95

Pet care cards - $1.95

Wristband - $4.95

Pet care gift box - $4.95

Due to the shortage of labor, your shipment may be delayed.

Shipping cost (will be slightly higher on larger orders):

Keychain - $2.95

Pet care cards - $2.95

Pet care box gift - $10.95

Your shipment may be delayed. It can typically take anywhere between 16-18 business days to ship from our location in Rhode Island (Monday-Friday excluding holidays). 

All international orders will typically take up to 21 business days to deliver via USPS First Class Mail International.  In some cases where multiple items are ordered with varying production times, we may ship your items separately. Please do not worry if all of your order is not present within the first shipment.

Thank you for understanding. 

International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.

Shopify integrates with many different payment processing services, we accept payments via Apple pay, credit/debit cards, PayPal, as well as Stripe.

The most powerful indicator that you can trust you is the padlock icon that appears before the https. Our website is powered by Shopify, the world's leading ecommerce platform.

Shipment processing time

Most orders are processed within 16-18 business days. Orders are not shipped or delivered on weekends or Holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

Please note that due to seasonal increases in purchases, E.g., Black Friday, Christmas, Mother's Day, etc., orders may take a few days longer than usual to arrive. We kindly request you allow a few days to receive your order before emailing us.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

US orders will be sent via USPS First Class Mail which takes 2-5 business days after we ship your items out.

In some cases where multiple items are ordered with varying production times, we may ship your items separately. So please do not worry if all of your order is not present within the first shipment.

*Delivery delays can occasionally occur.*

Shipment to P.O. boxes or APO/FPO addresses

Our Pet Card ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Great question! Please be assure we will add your additional free items in your package when your order ships.

Once an order is submitted, if you need to update items(s) on your order within 24 hours. Please contact us as soon as possible. We do ship products out fast!

Please note our apparel, mugs, pillow cases, phone cases, and totes are made to order and are unique, so unfortunately we do not offer refunds or exchanges if the customer has chosen the wrong size, color, ordered by mistake or has changed their mind about their purchase.

There is a sizing chart available for apparel so you can best choose your correct size. It is also of equal importance that you provide us with your correct shipping information before you finalize your order.

Please email contact@ourpetcard.com">contact@ourpetcard.com">contact@ourpetcard.com with any questions regarding your order. We ask you to give us up to 72 hours to receive a reply. 

You can update the shipping address. Contact us as soon as possible so we can update the shipping address for your order. We’ll make every effort to update your address. In some cases we may not be able to update your shipping address since we ship so quickly.

Your shipment may be delayed. All orders are shipped out within 12-14 business days (Monday-Friday excluding holidays) from the date you purchased the order. If it has been more than 16 business days from the date you placed your order and you have not received your order, please contact us. 

Please note in some cases where multiple items are ordered with varying production times, we may ship your items separately. Please do not worry if all of your orders is not present within the first shipment.

We will replace any item if it has been damaged in transit or if you have been sent the wrong item. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order.

Please note our apparel, mugs, pillow cases, and totes are made-to-order items and are unique, so unfortunately we do not offer refunds or exchanges if the customer has chosen the wrong size, color, ordered by mistake or has changed their mind about their purchase.

For all other items, if you have already received your order, please contact us with your name, the email address, and your order number before sending back. 

Return shipping is not covered by Our Pet Card and is the buyer's responsibility. Once we receive the items(s), we'll issue you your refund. Send the items(s) to:

Our Pet Card Returns

P.O. Box 7102

Cumberland, RI 02864

Thank you for shopping at Our Pet Card.If you are not entirely satisfied with your purchase, we're here to help.Our items can be returned within 30 days of the original purchase of theproduct with the exception of our made-to-order items. To be eligible for a return, please make sure that:* The product was purchased in the last 30 days* The product is in its original packaging* The product isn't used or damagedItems that do not meet these criteria will not be considered for return.

Please note our apparel, mugs, pillow cases, phone cases, and totes are made-to-order products and are unique to the customer's request, so unfortunately we do not offer refunds or exchanges if the customer has chosen the wrong size, color, ordered by mistake or has changed their mind about their purchase.We will replace any made-to-order item if it has been damaged in transit or if you have been sent the wrong item. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order.Please contact us before you send the item(s):By email: contact@ourpetcard.comsend the item(s) with its original packing to:Our Pet Card ReturnsP.O. Box 7102Cumberland, RI 02864Shipping charges ----------------Shipping charges incurred in connection with the return of a item are non-refundable.You are responsible for paying the costs of shipping and for the risk of lossof or damage to the product during shipping, both to and from Our Pet Card.Damaged items -------------If you received a damaged item, please notify us immediately forassistance.Sale items ----------Sale items can't be refunded.Contact us ----------If you have any questions about our Returns and Refunds Policy, please contactus:By email: contact@ourpetcard.com